Return on quality
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Return on quality measuring the financial impact of your company"s quest for quality by Roland T. Rust

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Published by Probus Pub. Co. in Chicago, Ill .
Written in English

Subjects:

  • Total quality management -- Evaluation.,
  • Total quality management.

Book details:

Edition Notes

StatementRoland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham.
ContributionsZahorik, Anthony J., Keiningham, Timothy L.
Classifications
LC ClassificationsHD62.15 .R87 1994
The Physical Object
Paginationxx, 225 p. :
Number of Pages225
ID Numbers
Open LibraryOL1160733M
ISBN 101557385475
LC Control Number94139278
OCLC/WorldCa29761159

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